Refund & Cancellation Policy

All payments made on Activity Guide are for digital services, including the promotion and boosting of listings. Payments are processed securely via Paystack and are typically applied automatically.

 

Once a promotion or listing upgrade has been activated, the service is deemed to have commenced and/or been delivered.

No refunds will be issued after activation.

 

By purchasing a promotion, you expressly agree that:

•the service begins immediately upon payment, and

•you waive any statutory cooling-off rights that may apply to digital services once delivery has started.

 

If you request cancellation before the promotion is activated, you may be eligible for a full refund. Requests must be submitted promptly and prior to the promotion going live.

 

If you are charged more than once for the same service, or if a technical error results in a failed or non-delivered promotion, we will investigate and issue a refund where appropriate.

 

If a listing is removed, suspended, or restricted due to a breach of our Terms & Conditions or applicable policies, no refunds will be issued for any unused or remaining promotional period.

 

All transactions are processed through Paystack. We do not store your card or payment details. Any payment disputes or chargebacks must first be raised with us to allow for resolution before escalating to Paystack or your payment provider.

 

We reserve the right to grant refunds at our sole discretion in exceptional circumstances, but are under no obligation to do so.

 

For any billing, cancellation, or refund queries, please contact: